Course curriculum

  • 1
    Introduction to the Banking Code of Practice
    • Introduction to the Banking Code of Practice (20 mins)
    • Powerpoint slides
    • Test your learning
  • 2
    Dealing with customers
    • Individuals (15 mins)
    • Powerpoint slides Individuals
    • Individual customers quiz
    • Small Businesses (8 mins)
    • Powerpoint slides small businesses
    • Small business quiz
    • Guarantees (8 mins)
    • bright law dealing with guarantors april 19
    • Guarantors quiz
  • 3
    Loan Applications
    • Loan Applications (17 mins)
    • Powerpoint slides
    • Test your learning
  • 4
    Loan Enforcement
    • Loan enforcement (29 mins)
    • Powerpoint slides
    • Loan Enforcement Quiz
  • 5
    Resolving complaints
    • Resolving complaints (19 mins)
    • Powerpoint slides
    • Test your learning