Banking Code of Practice (Full course)
This course consists of 7 videos containing a total of nearly 2 hours of training plus quizzes to help bank employees understand their obligations to customers in the key areas of the Banking Code of Practice.
Introduction to the Banking Code of Practice (20 mins)
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Individuals (15 mins)
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Individual customers quiz
Small Businesses (8 mins)
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Small business quiz
Guarantees (8 mins)
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Guarantors quiz
Loan Applications (17 mins)
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Loan enforcement (29 mins)
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Loan Enforcement Quiz
Resolving complaints (19 mins)
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